SUPPORT 

Customer Service Email: sephia@aesthacosmetics.com 

 

ORDER

 

How secure is my personal information?

 Aestha Cosmetics adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, JCB and Shop Pay.

 

 

 

SHIPPING

 

Do you ship internationally?

 We are currently shipping to Australia, USA , New Zealand & Canada.

 

What shipping carriers do you use?

Carrier is through Auspost only.

 

 

How long does it take to process my order? 

Orders are usually processed within 24 hours of ordering.

 

How long does shipping take? 

Our average shipping time is :

Australia : 2-7 working days depending on cities.

United States/New Zealand/Canada :  6-10 working days for major cities

 

DELIVERY

 

 How do I track my order?

 We will send you the tracking number through email after your purchase within 1 business day. Please visit the link in the email to track your order.

 

Are all my items shipped together?

 It depends on the products you ordered. Since we operate multiple fulfilment centers, sometimes your items may come with different packages.

 

RETURNS

 

What is your return policy?

 You are fully covered and protected by our 10 days return policy. We accept refunds and returns if wrong items are sent out, or if products are defected when received. For change of mind item must be in it's original condition with no wraps and sealing removed.

 

What do I do if I receive a defective product?

 If there’s some sort of manufacturing defect, let us know within 10 days of receiving your item, and (provided that your case is legit) we’ll send you a replacement

 

How do I return my order?

Send us your request to this sephia@aesthacosmetics.com . Please mention all things Your name, Order Number , Item would you like to return & Date you placed the order.