Shipping policy

SHIPPING
Orders are processed and dispatched in Adelaide, South Australia. All orders including self-pickup will be fulfilled within 1 working day. 

COVID-19 UPDATE
Some deliveries are experiencing slight delays due to COVID-19 restrictions.
     
    SHIPPING OPTIONS & DELIVERY CHARGES
    Australia

    Standard: $10 AUD shipping fee, free shipping on orders over $79 AUD.

    Express: $15 AUD express shipping fee, free express shipping on orders over $149 AUD.

    Estimated Arrival:

    Standard: 2-7 working days.

    Express: 1-3 working days.

    All orders are sent via Australia Post.

    Click & Collect

    Our "Click & Collect" are currently only available to customers in South Australia. Collection point is at 43 Wright Street, Adelaide SA 5000.

    We’ll contact you as soon as your order is ready for collection:

    After you've placed your order online, wait to hear from us about your collection. We'll send you an email and SMS as soon as your items are ready to collect. Orders are usually ready for collection within 24 hour of purchase.

    What to bring when collecting your order

    Proof of purchase: Including a reference to your order number, your order confirmation email or SMS will have this.

    Cambodia

    Standard: 40,000៛ shipping fee, free shipping on orders over 200,000៛.

    Express: 55,000៛ express shipping fee.

    Estimated Arrival:

    Standard: 10-15 working days.

    Express: 5-10 working days.

    All orders are sent out via Australia Post and delivered by Cambodia Post.

    Canada

    Standard: $15 CAD shipping fee, free shipping on orders over $69 CAD.

    Express: $19 CAD express shipping fee.

    Estimated Arrival:

    Standard: 7-12 working days.

    Express: 4-8 working days.

    All orders are sent out via Australia Post and delivered by Canadian Post.

    Indonesia

    Standard: Rp 150,000 shipping fee, free shipping on orders over Rp 750,000.

    Express: Rp 200,000 express shipping fee.

    Estimated Arrival:

    Standard: 15-20 working days.

    Express: 7-14 working days.

    All orders are sent out via Australia Post and delivered by Pos Indonesia.

    Japan

    Standard: ¥1,500 shipping fee, free shipping on orders over ¥7,900.

    Express: ¥1,900 express shipping fee.

    Estimated Arrival:

    Standard: 6-10 working days.

    Express: 3-7 working days.

    All orders are sent out via Australia Post and delivered by Japan Post.

    Malaysia

    Standard: RM 50 shipping fee, free shipping on orders over RM 230.

    Express: RM 65 express shipping fee.

    Estimated Arrival:

    Standard: 10-15 working days.

    Express: 5-10 working days.

    All orders are sent out via Australia Post and delivered by Pos Malaysia.

    Mexico

    Standard: $200 MXN shipping fee, free shipping on orders over $990 MXN.

    Express: $270 MXN express shipping fee.

    Estimated Arrival:

    Standard: 15-20 working days.

    Express: 10-15 working days.

    All orders are sent out via Australia Post and delivered by Correos de México.

    New Zealand

    Standard: $15 NZD shipping fee, free shipping on orders over $89 NZD.

    Express: $19 NZD express shipping fee.

    Estimated Arrival:

    Standard: 6-11 working days.

    Express: 5-8 working days.

    All orders are sent out via Australia Post and delivered by New Zealand Post.

    Peru

    Standard: S/ 40 shipping fee, free shipping on orders over S/ 199.

    Express: S/ 55 express shipping fee.

    Estimated Arrival:

    Standard: 20-25 working days.

    Express: 15-20 working days.

    All orders are sent out via Australia Post and delivered by Serpost.

    Singapore

    Standard: $15 SGD standard shipping fee, free shipping on orders over $79 SGD.

    Express: $19 SGD express shipping fee.

    Estimated Arrival:

    Standard: 5-10 working days.

    Express: 2-5 working days.

    All orders are sent out via Australia Post and delivered by Singapore Post.

    South Korea

    Standard: ₩15,000 standard shipping fee, free shipping on orders over ₩69,000.

    Express: ₩19,000 express shipping fee.

    Estimated Arrival:

    Standard: 10-15 working days.

    Express: 5-10 working days.

    All orders are sent out via Australia Post and delivered by Korea Post.

    Thailand

    Standard: 400฿ standard shipping fee, free shipping on orders over 1,800฿.

    Express: 500฿ express shipping fee.

    Estimated Arrival:

    Standard: 6-12 working days.

    Express: 4-8 working days.

    All orders are sent out via Australia Post.

    United States

    Standard: $10 USD shipping fee, free shipping on orders over $59 USD.

    Express: $15 USD express shipping fee.

    Estimated Arrival:

    Standard: 10-15 working days.

    Express: 5-7 working days.

    All orders are sent out via Australia Post and delivered by USPS.

    Vietnam

    Standard: ₫250,000 shipping fee, free shipping on orders over ₫1,200,000.

    Express: ₫350,000 express shipping fee.

    Estimated Arrival:

    Standard: 10-15 working days.

    Express: 5-10 working days.

    All orders are sent out via Australia Post and delivered by Vietnam Post.


    OTHER INTERNATIONAL DESTINATIONS
    Additional duties or taxes may be applied to the following countries on arrival at the destination countries.

    Any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Please note in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise” and are prohibited by law from identifying an order as a “gift” for export purposes.

    Your local customs office will be able to assist you with any further information regarding taxes, duties and customs.

    Andorra

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 8-12 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by La Poste.

    Austria

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 8-12 working days.

    All orders are sent via Australia Post and delivered by Post AG.

    Belgium

    Standard: €10 shipping fee, free shipping on orders over €59

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 8-12 working days.

    All orders are sent out via Australia Post and delivered by Bpost.

    Cyprus

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 15-25 working days.

    Express: 8-18 working days.

    All orders are sent out via Australia Post and delivered by Cyprus Post.

    Denmark

    Standard: 75 kr shipping fee, free shipping on orders over 399 kr.

    Estimated Arrival:

    Standard: 15-25 working days.

    All orders are sent via Australia Post and delivered by Postnord.

    Estonia

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 8-12 working days.

    Express: 6-10 working days.

    All orders are sent via Australia Post and delivered by Eesti Post.

    Finland

    Standard: €10 shipping fee, free shipping on orders over €59

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 15-25 working days.

    Express: 8-12 working days.

    All orders are sent out via Australia Post and delivered by Posti.

    France

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 8-12 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by La Poste.

    Greece

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 8-12 working days.

    All orders are sent via Australia Post and delivered by Hellenic Post.

    Ireland

    Standard: €10 shipping fee, free shipping on orders over €59

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 8-12 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by An Post.

    Latvia

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 8-12 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by Latvijas Pasts.

    Lithuania

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 8-12 working days.

    All orders are sent via Australia Post and delivered by Lietuvos paštas.

    Luxembourg

    Standard: €10 shipping fee, free shipping on orders over €59

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by Post Luxembourg.

    Malta

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by MaltaPost.

    Monaco

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 8-12 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by La Poste.

    Netherlands

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 8-12 working days.

    All orders are sent via Australia Post and delivered by PostNL.

    Portugal

    Standard: €10 shipping fee, free shipping on orders over €59

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 8-12 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by CTT.

    Saudi Arabia

    Standard: SR 40 shipping fee, free shipping on orders over SR 199.

    Express: SR 60 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 6-10 working days.

    All orders are sent out via Australia Post and delivered by Saudi Post.

    Slovakia

    Standard: €10 shipping fee, free shipping on orders over €59.

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 8-12 working days.

    All orders are sent out via Australia Post and delivered by Slovenská pošta.

    Slovenia

    Standard: €10 shipping fee, free shipping on orders over €59.

    Estimated Arrival:

    Standard: 10-18 working days.

    All orders are sent via Australia Post and delivered by Pošta Slovenije.

    Spain

    Standard: €10 shipping fee, free shipping on orders over €59

    Express: €15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 8-12 working days.

    All orders are sent out via Australia Post and delivered by Correos.

    Switzerland

    Standard: CHF 10 shipping fee, free shipping on orders over CHF 59.

    Express: CHF 15 express shipping fee.

    Estimated Arrival:

    Standard: 10-18 working days.

    Express: 8-12 working days.

    All orders are sent out via Australia Post and delivered by Swiss Post.

    United Kingdom

    Standard: £10 shipping fee, free shipping on orders over £49.

    Express: £15 express shipping fee.

    Estimated Arrival:

    Standard: 6-12 working days.

    Express: 4-8 working days.

    All orders are sent out via Australia Post and delivered by Royal Mail.

     
     
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